Organizational Culture An Organization - 1231 Words

Organizational Culture Organizational Culture exists in every firm, thereby placing a significant impact on the motivational factors of employees. It is communicated through perception using values, artifacts, and the assumption of how things in are done in an organization (Daft Marcic, 2010). In fact, every firm has its exceptional personality known as culture. The organizational culture presents guidelines and boundaries for the employees’ behavior in a firm, which influences the organizational outcome. It helps the members of the organization to have a common goal of accomplishing the firm’s objectives. Organizational cultures have a substantial influence on the capability to execute the strategy and accomplish the firms’ objectives. Therefore, organizational employees are more inclined to accept change when the firm’s culture is aligned with the goals and objectives of an organization. Based on the case study, Endothon practices a market culture of organizational culture. T he company is result-based, and it emphasizes on finishing the work and getting things done. Its leader type is being a competitor, producer and a hard driver. For instance, the company’s theory of effectiveness is aggressively competing by producing goods as well as customer focus being effective. Consequently, the culture employs a quality improvement strategy that measures the customers’ preferences, improves productivity and also creates external partnerships. The expected outcomes of EndothonShow MoreRelatedOrganizational Culture : An Organization1251 Words   |  6 PagesThe organization that I work for has many locations but I will concentrate on my work site. The organizational focuses on the well being of the residents and families. For this paper, I decided to focus more on the organizational culture. I will look into how the administrations of this organization are directly responsible for building and sustaining the culture within an organization. Organizational Culture is the shared values and beliefs that underlie a company’s identity. In my organizationRead MoreOrganizational Culture : An Organization960 Words   |  4 PagesOrganizational Culture is defined according to Kreitner and Kinicki (2013, p. 62) as, â€Å" the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.† In addition to the core definition, organizational culture encompasses three critical layers that build off one another. The three layers are Observable Artifacts, Espoused Values, and Basic Assumptions. By, defining what organizational cultureRead MoreThe Organizational Culture Of An Organization1393 Words   |  6 PagesThe organizational culture of an organization serves as a foundation that should guide the practice and attitude of all healthcare professionals and staff. King Demarie (2015) describes organizational culture as the basis that determines right and wrong. A hospital organization’s mission, vision, and goals are derived from the culture established within the organization. Organizational decisions are highly influenced by the organizational culture within an environment. Growth, advancementsRead MoreOrganizational Culture : An Organization870 Words   |  4 Pagesdefine it. A company culture determines how employees and customers perceive the company, client treatment and how the company should react to various changes in the environment. An organizational culture is a mirror of the company leadership. Different styles of leadership ensure maintenance of various corporation cultures. The climate within an organization determines a company’s financial performance. To ensure their propositions are deemed important, a quality company culture integrates each employeeRead MoreOrganizational Culture : An Organization1303 Words   |  6 PagesCulture, a multi-dimensional notio n that resides in all individuals, yet is also the same hidden force that separates most behavioral patterns seen inside and outside of organizations (Schein, 2004). Understanding organizational culture is important because it aids in the awareness of the life of an organization, which is relative since it is believed that organizational culture impacts the performance of an enterprise, but just as leadership plays a vital in creating the organization’s culture,Read MoreOrganizational Culture Change The Organization Culture Essay1413 Words   |  6 Pagesworld to hear a new CEO, an organizational consultant, a leadership expert—talk about the urgent need to change the organization culture. Often organizations set high aspirations to â€Å"change the culture† but fall short of modifying the way that people feel, behave and get work done. Culture changes rarely manifest into noticeable long term improvements. It is important to note that corporate cultures are sl ow to evolve and difficult to change, that is not to say that culture cannot be changed. For startersRead MoreOrganizational Culture : An Organization1409 Words   |  6 Pages Organisational Culture The key in helping to form and provide an identity for an organisation is in its organisational culture. Northcote and Trevelyan (1853) sought to provide the Civil Service with a distinctive character. Their vision based on four principal recommendations (merit through examination, educational level, graded into a hierarchy and promotion through achievement) has meant the Civil Service has invested heavily in training programmes despite long development times. These circumstancesRead MoreOrganizational Culture And Leadership : An Organization906 Words   |  4 PagesRamirez MGT 105 Professor Call Organizational Culture and Leadership Organizational culture and leadership both affect every day working lives, even if you notice it or not. There is no single definition for organizational culture but the concept consists of socially developed rules of conduct that are shared by members of an organization. Some researchers believe that many traits of an organization’s culture are so vague and general that even the members of the organization cannot accurately describeRead MoreOrganizational Culture And Change : An Organization1288 Words   |  6 PagesOrganizational culture and change Organizational culture is defined as that particular system of shared values, beliefs, and assumptions that happens to govern the way that people behave in a different organization. The shared organizational values happen to have a very strong influence on the employees of a different organization and dictate how they act, perform, dress, and carry out their jobs (Anderson Ackerman-Anderson, 2001). As such, organizational culture happens to be one of the mostRead MoreDefining Organizational Culture : An Organization2382 Words   |  10 PagesDefining Organizational Culture With numerous meanings given to organizational culture, scholars claim that the field is grounded in the shared assumptions, attitudes, and behaviors accepted and enacted by employees within an organization, which affect its performance and overall welfare (Belias Koustelios, 2014). Another widespread definition of organizational communication often used by organizational scholars states that: â€Å"Organizational culture is the pattern of basic assumptions that a group

Organ Sales - 915 Words

Most people and including this writer, probably have never given a lot of thought about organ donation, aside from checking ‘yes’ box for DMV. A far amount of people believe that once a person is dead, that using what is left of the body so another can benefit from the donation or, perhaps, even save another human being’s life. However, what about selling a kidney not donating one? The essay â€Å"Organ Sales Will Save Lives† written by Joanna McKay, delves a lot deeper into the hot topic of human organ sales and the need to change the laws. She makes a compelling argument for the legality of organ sales as well as an ethical one. In her essay, Joanna McKay gives many reasonable incentives to persuade the reader. She points out that†¦show more content†¦There is no one to turn because whole business is illegal. Miss McKay believes that regulating organ sales is not just a safer way for organ transplant but believes it is a moral and ethical duty to help those in need and secure a safe way to see that happens. â€Å"Is it moral to sentence thousands to unnecessary deaths?†(96) McKay believes it is immoral. This writer completely agrees. Over the years, kidney transplants have become much safer and easier to perform due to medical advances and new medications on the market and the risk for the donor and the recipient is very low. A person should have the right to do what they want with their own body, especially when it comes to matters of life and death. Selling a kidney to help one financially, as well as helping another person live a longer and fuller life is ethically correct. If a person can sell blood, sperm, and even pregnant women who are either surrogates or giving up their baby to a childless couple, have their entire medical and lifestyle needs paid for by the adopting parents, then why cannot similar rules be made for organs sales? Tens of thousands of lives could be saved if countries change their laws. Imagine what a true and wonderful difference in the lives of these people could be made. Summary and Analysis 1 English 112 Joanna Sharkey Works Cited McKay, Joanna. Organ Sales Will Save Lives. Ed. Richard Bullock, Maureen Daly Groggin, and Francine Weinberg. New York:Show MoreRelatedOrgan Sales713 Words   |  3 PagesSelling Organs Many people are dying each day because of the lack of organs available. Waiting lists can be as long as 106,000 people. On an average 17 patients in need of transplants die each day. Is this fair to the families or is selling organs a better option? What are the benefits of organ selling and should it be made legal? By legalizing organ selling we would be saving lives. People sell organs on the black market every day; the downfall to this is that the surgeons that removeRead MoreSale And Sale Of Human Organs1627 Words   |  7 Pagesessay, I will argue that the establishment of a market for the sale and purchase of human organs would be morally unjustified. For the purposes of this paper, my argument will allow for the term â€Å"market† to be used in its literal, physical sense, as describing a public location for commercial interaction, as well as in reference to the concept of â€Å"the market† in regards to a general domain of economic activity, in this case involving organ selling. In such a manner, we can avoid possible contentionRead MoreEssay on Organ Sales1478 Words   |  6 PagesOrgan Sales: Legalize for the Greater Good Every day, numerous people across the world stop their lives for four hours to get hooked up to a dialysis machine at a hospital nearby. This machine helps to remove harmful wastes, toxins, excess salt, and water from their body because unfortunately their body cannot do so for them. These people wait on a list until they can one day receive a kidney transplant because kidney failure has resulted in their body not being able to clean their blood properlyRead MoreThe Legalization Of Organ Sales1412 Words   |  6 PagesDesperate to Live: A Definitional Essay on the Legalization of Organ Sales If there were family members or friends that were faced with a life or death situation, would they do everything in their power to get the help they needed? The easy answer would be yes; however, it is not that easy for many people. The issue here is that there is a higher demand for organs then they can supply causing people to become more and more desperate to survive. The article that will be examined is â€Å"Vera s KidneyRead MoreThe Sale of Human Organs2130 Words   |  9 Pagesï » ¿The Sale of Human Organs If your loved one was faced with a life or death situation would you do everything in your power to help them. The easy answer to this would be yes but thousands of people are dying every year because there just aren t enough organs to be transplanted. There are hundreds of thousands of individuals in need of life-saving organ transplants, but the wait list is so long, that human organ sales should be legal. This has the potential to allow patients to look for organsRead MoreSale of Human Organ1112 Words   |  5 PagesEnglish patients, who are on the waiting list for organs transplant, dies each year before they obtain an organ (Bates, 2011). While this number tends to rocket in not only England but also worldwide range, almost all the government still keep passing numerous policies to restrict the supply of transplant organs. Typically, they have long prohibited trafficking human organs regardless of proposals for reform. As a further work on this issue, the article â€Å"Sales o f Kidneys Prompt New Law and Debate† fromRead MoreThe Sale of Human Organs2046 Words   |  9 PagesKarra Bryant ENG 1020-011 Mrs. Shiner-Swanson Final Research Paper The Sale of Human Organs In the US recently the issue of human organ trafficking has become a bigger and bigger problem. When people hear that human organs are being bought and sold on the black market, they think that kind of thing only happens in third world countries, but it is quickly becoming one of Americas biggest issues. People spend years of their lives on the transplant list waiting for a life saving operation,Read MoreShould Human Organs for Sale?1699 Words   |  7 PagesHUMAN ORGANS FOR SALE Should the sales of human organs be legally or not, it is quite difficult to find a satisfied answer to this controversial question at the moment. Although a large number of articles were written, numerous speeches were made, countless meetings were hold to discuss about this matter but until now it is still a big controversy issue all over the world. Thanks to the steadily development of scientist, technology and medicine treatment, nowadays human organ can be transplantedRead MoreLegalize the Sale of Human Organs956 Words   |  4 PagesLegalize the Sale of Human Organs Compensation for the donation of human organs should be legalized for medical use. Medical surgeons everywhere are calling the government to have them legalize the sale of organs for transplants; allowing people to sell their organs would help people by meeting their financial expenses, solve the lack of supply, save many lives, and get control of the black market. Compensation for donating bone marrow is legalized, so why not organs? There has been a hugeRead MoreOrgan Sales Will Save Lives1598 Words   |  7 Pagesare going through organ failure. The National Kidney Foundation even found, â€Å"Every fourteen minutes someone is added to the kidney transplant list†. Statistically speaking, that is a great deal of people in need of a vital organ. The author Joanna MacKay talks about the need for organ donations in her article â€Å"Organ Sales Will Save Lives†. MacKay disputes her case briefly when stating her thesis in the first paragraph. She gives the audience her opinion on how the selling of organs should be built

Applied Disability Policy Rights Citizenship-Myassignmenthelp.Com

Question: Discuss About The Applied Disability Policy Rights Citizenship? Answer: Introduction Human beings are blessed with a plethora of facilities and opportunities that is bestowed by the nature. Every function that the human body is capable of performing is a blessing in itself. However, there are many people who are born with physical or mental deficit which restricts them from performing their daily activities like the ones who are the so called non-disabled. There are also incidents were people may become disabled due to several reasons like accidents or sickness. Though individuals with disabilities are equal with the non-disabled in terms of receiving human rights from the government but in few cases they may also require a little more support and back up. One of the most important barriers in the lives of a disabled people is transportation for which the authorities and government of Singapore has taken many initiatives as well as steps to identify the challenges faced by a disabled person while commuting on a daily basis. There are many reforms done and many are in the pipe line to be implemented (Eide and Ingstad 2017). Disability It is the condition where an individual lacks in the physical, mental or a cognitive measure to lead a fulfilling life. Sometimes disability is in born and at times it is due to some accident or illness. There are several issues faced by challenged people to perform daily activities of life, thereby restricting their capacity in functioning like a normal human being (Raghunathan et al. 2015). Types of disability Disability can include deficit in hearing, vision, psycholology or mental imbalances, autism and other physical disability. Deficit in vision include problems in eyesight or the loss of eyesight. As hearing problems include deficiency in the hearing system so people with this type of deficiency are unable to hear properly and so it lasts for a long-term purpose. Psychological problems deal with the mind and the metal health of an individual. An individual due to its cognitive imbalances creates abnormal functioning that lead to disability. Physical disability relates to the abnormal functioning of any body part in an individual. Autism is a kind of psychological disorder that is related to the brain. It creates problem in communication as autism shows deficiency in the spheres of social, communication and behavior of the individual. Among the various models of disability the social model and medical model is explained here. Social model includes the failure of society responsible in fulfilling the needs and requirements of the disabled person. Medical model includes failure of medical treatment in the curing of issues related to disabled individuals. Therefore, the models are different in their own way. Rationale for the service To ensure equal opportunities in the career, economic and financial development of the people from the disabled community, the government has to allow extra facilities for those who are impaired. To provide more encouragement and awareness for the disabled people, there must be proper guidelines and standard counseling for this particular group of people. There must also be proper caring of their needs and requirements in the construction policy. The social justice and empowerment department provides special facilities that include aids and other things required in their day-to-day functioning. Hence there should be enhanced technological aid for the disabled to enable them safe transport and mobility. Some of the challenges faced by the disabled people are that: there is dearth of opportunities, inadequate information to families and inconsistency along with problems in coordination between service providers and staffs. Funding issue of the disability is also not recognized along wi th problems in transportation and thus they are mainly discriminated and harassed. Therefore, it is clear that there is not much space, options or opportunities for the disable group of people. However, there is no stability in the process of coordination linking the service provider and the labors deficiency of transportation facilities and less financially created hurdles. Concept of Citizenship A citizen is an individual who enjoys legal rights and performs legal duties towards a country or a state. It is basically membership to a certain area which is geographically a nation or a state (Demaine and Entwistle 2016). In few countries however nationality is different from citizenship, although it means the same. Citizenship entails the right to perform the various duties and roles for being the citizen of that nation (Walsh, Black and Prosser 2017). There are currently two views on citizenship, the liberal-individualist concept and the civic republican concept. Both these concepts offer two contrasting point of views in defining the status of citizenship. Liberal citizenship includes economic nature and the growth of the nation and welfare. Citizen pays taxes for the benefit of the country and welfare of the nation. Civic republican citizenship includes on one political aspect and therefore this group is active in political concerns. They also play their roles in government a ffairs. However, for disabled people granting them their citizenship and giving them the right to vote are often excluded due barriers that hinder them. Barriers such as places being inaccessible or attitudinal barrier present from non-disabled people. Fundamentally, citizenship means being able to participate in social activities, for disabled people. There is several times distinction, exclusion or restriction on the basis of disability that comes in between experiencing the opportunities for the disabled individuals (Roets, Dean and Bie 2016). Transport system of Singapore The public transport of any area is very important in the daily lives of millions of commuters who depend on the accountability and accessibility of the transport. In Singapore as well the public transport is the most common method of commuting throughout the island. There are two main public transport system in Singapore firstly the MRT and secondly the bus systems (Lee 2005). To keep up with the dynamics of the social and demographic changes in the country, the government has put into practice several program to offer improved service and access for diverse groups like the senior citizens, wheelchair users and also young children. The initiatives that are taken provide better opportunity for the community as well as the society as a whole. The rapid transport is the metro transport system of Singapore which is used massively by all commuters on a daily basis. For people who are using wheelchairs for them the barriers are removed to allow them with smooth movement process is one of the many initiatives that are implemented by the authorities (Ee et al. 2017). The stations are designed in such a way that there is at least one route for the individuals who are disabled. Moreover, it has the lift and the barrier less pathways to facilitate the usage of wheelchairs or stretchers. There are also facilitates like tactile supervision and management system along with wheelchair-accessible toilets exclusively for the disabled people. Furthermore, in 2011 there has been installation of ramps and additional lifts at 16 MRT stations which is more that 85% of the total number of MRT stations. The new circle line stations have more than one route which is for the physically challenged people. There has been an installation of Lifts a t six pedestrian overhead bridges next to MRT stations so that there is better accessibility along with barrier-free pathways to major transport nodes. In addition, to this there is another 41 lifts installation in the process (Chin and Menon 2014). The land transport authority of Singapore is considering procedures to implement other initiatives in the transport infrastructure so that it becomes more user-friendly for the people and also for the disabled community. It has also been made mandatory for all new bus stops to be designed for barrier-free access. This policy was passed in the year 2009 and by now almost 95% of the bus stops have been renovated as per the new guidelines (Walker and Musti-Rao 2016). It is compulsory for all public buses to be wheelchair friendly from 2006 onwards (Wong 2014). Apart from the public transport service, there are also several amenities which are available for people who prefer walking. There are a lot of people commuting from one place to another on foot and hence the government should focus on that as well. The Barrier Free Accessibility Programme was taken up by the LTA and was completed in the year 2011. It is a $60 million island-wide project aimed at making the public transport facilities more manageable and easy to use for everyone, counting on those who are disabled for example those who uses wheelchair for transportation, people with visual impairment or the senior citizens. Under the programme, all public roads now accessible and barrier-free and thus the major points of the programs are stated below:- Free walking space for the pedestrians Availability and easy access to MRT and LRT stations within 400m Bus stops and taxi shelters It is sometimes difficult for the people who are disabled, physically challenged or elderly to cross the road in the given time by the traffic hence the LTA has come up with a new initiative called the Green Man. This is focused to address the needs of elderly pedestrians and peoplewith disabled who may require more time to cross the road. Hence up to 13 seconds green man time has been increased. It is aimed to cover at least 500 pedestrian crossings all over the island by 2015 (Chia 2015). Civil Aviation Authority of Singapore (CAAS) The success of an aviation industry depends a lot on the safety of the passengers and the level of safety guidelines that the authority follows. It is the foundation on which a traveler builds the confidence on the aviation system of the country as it offers a stable environment for aviation activities. There is a strong safety culture that has been built by the CAAS and has installed a tough safety framework based on international regulations and guidelines in compliance with international prerequisites of safety both for disabled and non-disabled people. The airport is one of the busiest places in Singapore were several domestic as well as international and connecting flights lands and take off from the Changi airport. As a lot of commuters travel on a daily basis it is the duty of the authorities to take care of each of the necessities of an individual, including the ones with disabilities. There are several initiatives taken by the airport authorities to improve the travel experience of the people who are physically challenged. The official website of the Changi airport gives out all the information of the services that are available for the people. The wheelchair services are available from all the three terminals and are very efficient in their service. An individual can book a wheelchair prior with the airline before travelling. Wheelchairs are also available for rent at the airport at $15 per hour from any one of the medical centers. To facilitate the mobility of the wheel chairs ramps have been installed which do not have any barriers. There are lift services that are available for everyone it is especially useful for the people who cannot use escalators or stairs. Both the airports under the civil aviation authority of Singapore, Changi and Seletar Airport hold record for the safety and protection of the passengers travelling through the airport. Safety of the individuals has always been the top most priority of the authorities and hence all the measures are taken to facilitate not only the disabled people but also the non-disabled people. There are large screens that are installed for the passengers which flashes the timing of the flights along with it there are announcements for the ones who are having visual deficiency and so are unable to see the timings from the screens. The steps, ramps and stairs are clearly marked with signs to help the people to identify any barriers or unevenness on the ground (Ancell and Graham 2016). Singapore Airlines The Passengers who have disabilities might have issues travelling long distances and to sustain long hours and so they are provided with proper assistance and guidance by the flight attendants. The Reduced Mobility Rights reviewed information about the special needs for the disabled passengers. It is encouraged by the airlines to give a prior notice by the passengers who are travelling with wheelchairs or any other such kind of help to make special arrangement for them (Zentner 2016). The staff of the Singapore Airlines will then take it forward form the check in point and provide the passenger with a wheelchair. There is priority boarding service for the people who are physically challenged and have reduced mobility. All Singapore Airlines aircraft are equipped with an onboard wheelchair that can be used to shuttle between the seat and the lavatory and have accessible lavatories. Seats are fitted with movable armrests to facilitate the transfer between the onboard wheelchair and the seat (Wong and Ee 2015). Government Policies and rights for disability The government of Singapore has launched a variety of initiatives and plans under special education for the disability group. Subsidy of 90 percent for the cost of technology required that is use for replacing, upgrading, learning purpose, and training and for therapy sessions. Not only this, there are certain awareness schemes and plans created by the Singapore government (Bheim and Leoni 2016). There are several events organized by the authorities to encourage the participation of disabled people. There is a lot of lack of awareness among the people about the rights and duties so there are seminars and conferences held by the authorities and NGOs in collaboration with WHO and other UN bodies to spread knowledge (Subramaniam 2016). The government of Singapore had taken the initiative of addressing the major issues and concerns of the disabled people. It had also planned to provide effective solution for the everyday challenges that these people face. It had created policies in relation to education, employment, infrastructure facilities along with the transport system. Singapore committee signed the agreement of United Nations convention on the rights of individuals with disabilities (UNCRDP) in the hope of giving equal rights to the disabled group. It aims at creating new policies and providing the protection to handle them with caring attitude (Wei et al. 2017). Laws and policies The road management is the liability of the land transport authority (LTA) and traffic police (TP) in Singapore. However, the LTA here imparts the facilities related to the roads and is responsible for the safety of the conveyances. On the other hand, TP is accountable for imposing traffic regulations, the publicity and the education. The speed is limited on roads in Singapore by 50km/h by the Road Traffic Act. The job of the LTA is to control the speed limit and the TP implement action against those who have been the offenders for going against the speed limit. Moreover, in Singapore the buses are given more priority so that they can enable faster and easy journeys for the commuters. Only emergency vehicles or police conveyances and bicycles are allowed in the bus lane apart from the buses apart from that if any motorist found driving in the bus lane during the restricted hours has to pay fine up to $1000 or may have to serve for 3months of detention. The Civil Aviation of Singapore (CAAS) is a permitted board under the Ministry of the Transport it is responsible for the development of Singapore into an International Aviation hub (Pathiyil et al. 20120. However, in UK they think that transport should be easy for everyone and so if they can make this journey easy then definitely there will be a reduction in using cars and so in this way they can lower carbon emissions. Thus, the actions the UK government took are to provide help by funding to the transport that are being used by the senior and disabled individuals, laws was established where the buses and coaches have to make their transports accessible to all kind of people involving the people using wheelchairs. Equality Act 2010 was introduced for the private transports so that their vehicles can be reachable for disabled, wheelchair users and also for those who are taking dogs. The Government has also focused on making the trains available to all. They also came up with a Blue Badge Scheme which is for those individuals who has severe problems with their flexibility and so this scheme is to help them give a close parking wherever they has to go (Dale et al. 2014). Audit of the services provided by Changi Airport According to the Audit checklist it there has been certain difficulties that has been identified which are the uneven and narrow pavement that is difficult for wheelchair users, people with physical, visual or special impartment. There are kerbs but there is no clear edge to protect the impaired individuals from accidents. There are no handrails that can help enter the buildings thus, it makes difficult for physically impaired people who need guidance when dealing with steps. The doors are not distinguishable from the outside along with low lightning which is difficult for people with visual and special difficulty. In the restaurant area the furniture are kept in close proximity that causes obstructions to the physical, special, visual impairment individuals and also those who are using wheelchairs. There is no approachable lavatory for the disabled and the one that is there is at the top of the stairs of the flight with no handrails. The most important problem cited was that there i s no facility of visual cue that can warn the people with hearing impairments at the time of emergency. Lastly, there is no recommendation to the workers that they can follow in the eviction procedure to disabled people at emergency times. Recommendation based on the Audit There must be certain changes that are required so that this airport can be friendly to all. Firstly the pavements should be broader and even so that there is no hurdle or obstruction as well as space so that the people with disabled can use it without any fear of accidents. Lights inside the buildings should be bright for the visual and spatially impaired individuals. The area of the reception should be lower so that it becomes easier for wheelchair users. Most important is the present of the handrails at every point possible. Lastly, the kerbs should have clear edges and there must be clear signs and directions as well as visual cues for the hearing disabled people for their safety. There has been a lot of improvement and initiatives have been taken by the authorities to better the situation of the people with physical and mental disability both in the Changi airport and public transport of Singapore. This in turn will increase the productivity and improve the economic condition of the disabled people of Singapore. Reference List: Ancell, D. and Graham, A., 2016. A framework for evaluating the European airline costs of disabled persons and persons with reduced mobility.Journal of Air Transport Management,50, pp.41-44. Bheim, R. and Leoni, T., 2016.Disability policies: Reform strategies in a comparative perspective(No. w22206). National Bureau of Economic Research. Chia, E.S., 2015. Engineering Singapores Land Transport System. InComplex Systems Design Management Asia(pp. 99-109). Springer, Cham. Chin, K.K. and Menon, G., 2014, November. Transport accessibility and infrastructure in Singaporepedestrian facilities. InProceedings of the Institution of Civil Engineers-Municipal Engineer(Vol. 168, No. 2, pp. 133-139). Thomas Telford Ltd. Dale, S., Frost, M., Ison, S. and Warren, P., 2014. Workplace Parking Levies: The answer to funding large scale local transport improvements in the UK?.Research in Transportation Economics,48, pp.410-421. Demaine, J. and Entwistle, H. eds., 2016.Beyond communitarianism: citizenship, politics and education. Springer. Ee, W.M., Ng, I., Lor, J. and Wong, R., 2017. 9 Navigating through the rules of civil society.A History of Human Rights Society in Singapore: 1965-2015, p.169. Eide, A. and Ingstad, B., 2017.Disability and poverty: A global challenge. Policy Press. Koh, P.P. and Wong, Y.D., 2014, September. Walking and cycling as an urban transport option in Singapore. InProceedings of the Institution of Civil Engineers-Municipal Engineer(Vol. 168, No. 2, pp. 106-114). Thomas Telford Ltd. Lee, Y.C., 2005. Pedestrian walking and choice behavior on stairways and escalators in public transport facilities. Mak, A.K.Y., Ho, S.S. and Kim, H.J., 2014. Factors related to employers intent to hire, retain and accommodate cancer survivors: the Singapore perspective.Journal of occupational rehabilitation,24(4), pp.725-731. Pathiyil, L., Low, K.H., Soon, B.H. and Mao, S., 2012. Enabling Safe Operations of Unmanned Aircraft Systems in an Urban Environment: A Preliminary Study. InThe International Symposium on Enhanced Solutions for Aircraft and Vehicle Surveillance Applications (ESAVS 2016). Raghunathan, R., Balakrishnan, B., Smith, C.J. and Md Kadir, M., 2015. People with Physical Disabilities in Singapore: Understanding Disabling Factors in Caregiving, Education, Employment and Finances. Roets, G., Dean, H. and Bie, B.D., 2016. Disability rights and disability studies in social work: Uncovering different interpretations of rights and needs of people with learning disabilities in social work practice. InEuropean Social Work: a compendium. Subramaniam, M., 2016. Disability in Singapores Elderly Population.Ann Acad Med Singapore,45, pp.284-96. Walker, Z. and Musti-Rao, S., 2016. Inclusion in High-Achieving Singapore: Challenges of Building an Inclusive Society in Policy and Practice.Global Education Review,3(3). Walsh, L., Black, R. and Prosser, H., 2017. Young peoples perceptions of power and influence as a basis for understanding contemporary citizenship.Journal of Youth Studies, pp.1-17. Wei, K.C., Lee, C., Mahendran, R. and Lim, C.G., 2017. Improving mental healthcare for people with an intellectual disability in Singapore: bridging the health-social care divide. Wong, M.E., 2014. Support for students with visual impairment in higher education in Singapore: Considering university publicity materials conveying disability services and support. Wong, R. and Ee, W.M., 2015. Social impact of policies for the disabled in Singapore.D. Chan (ed.),50, pp.147-166. Zentner, A., 2016. Service as a Strategy: A Review of Singapore Airlines.Browser Download This Paper. Zhou, J., 2012. Sustainable transportation in the US: A review of proposals, policies, and programs since 2000.Frontiers of Architectural Research,1(2), pp.150-165.

Service Quality in Management

Service quality refers to the outcome of a certain service relative to expected performance. Service quality determines the impact that an organization has on its customers. In addition, it determines its economic competitiveness in the market. High competition in the global markets has prompted organizations to focus on providing service of high quality to their customers.Advertising We will write a custom essay sample on Service Quality in Management specifically for you for only $16.05 $11/page Learn More Organizations are always in search for different ways that can help them to gain competitive advantage over their competitors. Service quality management is one of the strategies that many companies are employing today in order to deal with the challenges of deregulation and high competitiveness. There are several reasons that render management of service quality important. Quality of service is one of the ways used to gain customer loyalty, sustain growth and earnings, and counter global competition. Offering services of high quality is necessary because it wins customer loyalty, which is an important aspect of growth for any business. Moreover, providing quality service contributes significantly to retention of customers by a company. Low quality of service leads to customer defection, which results in decline in earnings and renders a company incapable of competing effectively. Customers use aspects such as reliability, performance, competence and durability to determine the quality of service provided by a company. Service quality has several dimensions that managers should incorporate in their management system. These include reliability, responsiveness, access, courtesy, competence, credibility, communication, and understanding. In order for employees to offer quality service, they should offer services accurately and in a dependable manner, be ready to offer prompt services when needed, possess adequate knowledge to enab le them to offer certain services, and should be readily accessible to customers. Managers should ensure that employees are polite, considerate, and friendly to customers. Customers evaluate the quality of service according to how they are treated and the level of satisfaction of their needs. In addition, quality service can be provided by inculcating the ideals of honesty, trust, and responsibility in employees. It is important for employees to know and understand the needs of customers in order to be able to satisfy them fully.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Providing high quality service involves satisfying the needs of a customer fully, and at times exceeding a customer’s expectations on service delivery. A company’s management can use several ways to improve service quality and ensure that customers are fully satisfied. Managers should design their servic es with the aid of their customers, promote teamwork in order to encourage improvement of service quality, and set service quality as one of the organization’s goal. In addition, employee training on customer satisfaction and service quality is important. Training helps employees to learn the important aspects of offering quality service. Customer satisfaction is an important feature of ensuring high quality service. Therefore, managers should obtain feedback from customers on their evaluation of the quality of service and use the feedback to develop strategies that facilitate improvement of their service. Managers determine the quality of service immensely since they set the expected standards of service delivery that are followed by employees. In setting these standards, it is necessary for them to involve customers and employees. Methods that managers could use to improve service quality include guaranteeing, statistical process control and active involvement of customers. Moreover, service quality improves customer satisfaction and increases an organization’s earnings. Therefore, customer involvement in evaluating the quality of service is important. This essay on Service Quality in Management was written and submitted by user Seamus Beck to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.